Refund & Cancellation Policy

This policy applies to purchases from EdgeFlow, ABN 13 655 323 272.

No change-of-mind refunds

EdgeFlow does not provide refunds because you change your mind, do not use the software, decide trading is unsuitable, experience trading losses, or obtain results that differ from historical research or simulations. You should review the offer, system requirements and Risk Disclosure before purchasing.

This does not exclude any guarantee, right or remedy that cannot lawfully be excluded, including applicable consumer-law rights. If the software or service does not meet a non-excludable legal guarantee, you may be entitled to a remedy determined by the applicable law and circumstances.

Monthly membership

You may cancel a Monthly membership through the billing portal. Cancellation stops future renewal billing. Access ordinarily continues until the end of the period already paid for, after which the entitlement ends. Cancelling does not itself create a refund for the current or previous paid period.

Lifetime membership

Lifetime is a one-time purchase rather than a recurring subscription, so there is no future renewal to cancel. Its meaning and support conditions are set out in the Terms of Use & Membership Terms.

Refunds and entitlement

If EdgeFlow issues a refund under this policy or owes a refund or other remedy under applicable law, the corresponding software entitlement may be revoked when the refund is processed. This prevents continued use of an offering whose purchase price has been returned. Any different outcome required by law will apply.

Payment disputes and failed payments

A reversed payment, chargeback or unresolved failed payment may suspend or revoke the related entitlement, subject to applicable law and the outcome of the dispute. A failed recurring payment may receive the seven-day grace period described in the Terms before access ends.

How to ask for help

If you believe you are entitled to a remedy, contact talktous@edgeflowresearch.com with your account email, purchase details and a clear description of the issue. Do not send full payment card details.